8 min
median first response, from four hours
The overnight queue is triaged and drafted before the first agent of the day logs in.
What changes
First replies in minutes, not hours
Support already runs on numbers, so there is nothing new to instrument. These three move because the searching — the docs, the past ticket, the customer's account state — is finished before an agent opens the ticket.
62%
of tickets closed without an escalation
Gini finds the answer in the docs, the past ticket, or the engineering thread, and cites all three in the draft.
40%
fewer repeat tickets on the same issue
When the same question lands five times, Gini writes the help-center article and links it in every open reply.
Check it yourself. First-response time, escalation rate, and tag volume are three reports your helpdesk already ships. Run them again a month later. These are the targets we hold Gini to, not an average across customers.
The first week
Three jobs to hand over first
Pick the one you repeat every week. Gini does it end to end, shows its work in the channel, then offers to keep running it on a cadence.
01
Daily, 6:00
Triage the queue before the shift
Sorts the overnight tickets by theme, drafts each reply with the account state and the policy attached, and marks what needs a person.
02
On every ticket
Find the answer, cite the source
Searches the docs, past tickets, and the engineering channel, and puts the source in the draft so an agent can check it.
03
Weekly
Turn the repeats into documentation
Spots the question that keeps coming back, drafts the help-center article, and links it in the replies still open.
It reaches the tools support teams already run on
Scoped per person · revocable in one click
Zendesk
Helpdesk
Intercom
Chat
Linear
Escalations
Sentry
Errors
Notion
Policies & macros
Salesforce
Accounts
Stripe
Billing
Statuspage
Incidents
Plus 200+ more integrations. Gini only reaches what you connect, with the permissions of the person who connected it.
The differenceA chatbot deflects the customer.
A chatbot deflects the customer.
Gini answers the agent.
A customer-facing bot's job is to make the ticket go away. Gini's job is to make the reply right and fast, with an agent's name still on it.
The overnight queue
An assistant
“Here's a template for a refund reply.”
You still do the work
Gini
Triaged 38 overnight tickets, drafted each reply with the account state and the policy attached, and pulled out the three that need a human.
Queue cleared by 7:00 · 3 escalated
Autonomous, not unsupervised
How security worksOnly the channels you invite it to
No workspace-wide ingestion. Remove Gini from a channel and its access ends with the membership.
Approval before anything leaves
Money moving, anything client-facing, anything sent on your behalf: it drafts, then waits for a one-tap OK.
Your data never trains a model
Encrypted in transit and at rest, isolated per workspace, and deletable whenever you ask.
Questions
FAQ
Day one
Hire Gini for your support team
Two minutes of setup, then one job. Nothing to migrate, nobody to train, and one seat covers the whole workspace.
Invite Gini to #support
Install from the Slack app directory. It arrives like a new teammate and sees only the channels you add it to.
Connect Zendesk, Intercom, and Linear
Each connection is scoped to the person who made it and revocable in one click.
Hand it “Triage the queue before the shift”
Gini runs it, shows its work in the channel, then offers to keep it on a cadence.
On Teams? It's rolling out by invite. Ask for a spot and we'll hold it.
One coworker, every other team too
Same seat, different week